Safety & Reporting

pssper operates a multi-layered safety system to keep all users safe while using our service.

Safety Philosophy

Our safety approach is built on four core principles:

• Prevention First: AI detects risk signals before problems occur.
• Rapid Response: Reports are auto-classified by AI and actioned based on severity.
• Transparent Process: Reporters are notified of outcomes.
• Continuous Improvement: We update our safety systems based on user feedback.

AI Safety Features

AI monitors conversations in real-time to protect you:

• Conversation Analysis: Automatically detects aggressive or inappropriate messages.
• Risk Detection: Identifies money requests, external link luring, and personal data harvesting.
• Scam Prevention: Warns about suspicious links and financial fraud patterns.

Reporting

Here's how to report an issue:

1. Tap the report button on the user's profile or next to their message.
2. Select a report category.
3. Add additional details if needed.
4. Submit the report.

Report Categories

• Offensive Messages: Profanity, hate speech, sexual harassment
• Scams/Fraud: Money requests, phishing attempts
• Fake Profiles: Impersonation, false information
• Offline Danger: Threats or violence during in-person meetings
• Other: Issues not covered by the above categories

How Reports Are Handled

Once submitted, reports go through AI auto-classification → team review → result notification. Escalating penalties apply: warning, 7-day restriction, 30-day suspension, and permanent ban.

Blocking

• Blocking takes effect immediately.
• The blocked person is not notified.
• Blocked users won't appear in discovery, matching, or chat.
• If you block someone during an active match, the match ends automatically.
• You can unblock users from Profile tab > Block Management.

Safe Meeting Tips

When meeting someone in person, please follow these guidelines:

• Meet in public places.
• Tell a friend or family member about your plans.
• Never send money to someone you met online.
• Don't share your home or work address on a first meeting.
• If you feel uncomfortable, leave immediately.

Emergency Contacts

In an emergency, seek help immediately:

• Police: 112 (Korea) / 911 (US)
• Domestic Violence Hotline: 1366 (Korea) / 1-800-799-7233 (US)
• 988 Suicide & Crisis Lifeline: 988 (US)
• RAINN: 1-800-656-4673 (US)

pssper Support: support@pssper.com